Memorándum Tecnología refuerza la atención digital de RTVE
En Memorándum Tecnología hemos sido adjudicatarios del contrato para la prestación del servicio de atención al usuario de RTVE, un proyecto orientado a garantizar una atención eficiente, ágil y de calidad a los usuarios de una de las principales plataformas digitales del ámbito audiovisual en España. Esta adjudicación supone un nuevo paso en nuestra consolidación como proveedor tecnológico especializado en servicios digitales y soporte a plataformas de gran alcance dentro del sector público.
La creciente digitalización de los servicios de comunicación y contenidos hace imprescindible contar con sistemas de atención capaces de responder de forma rápida y eficaz a las necesidades de los usuarios. En este contexto, el proyecto permitirá reforzar la experiencia de uso y la gestión de incidencias relacionadas con RTVE, contribuyendo a mantener unos estándares elevados de calidad, accesibilidad y eficiencia operativa.
El objetivo del contrato es mejorar la atención y experiencia de usuario de RTVE
El objetivo principal de este contrato es garantizar un servicio de atención al usuario eficiente y adaptado al entorno digital actual, permitiendo gestionar consultas, incidencias y solicitudes relacionadas con el funcionamiento de la plataforma RTVE.
A través de este servicio, Memorándum Tecnología contribuirá a optimizar la experiencia digital de los usuarios, facilitando una comunicación más ágil y mejorando los procesos de soporte y resolución de incidencias. Este enfoque resulta especialmente importante en plataformas digitales con un alto volumen de tráfico y usuarios concurrentes, donde la rapidez de respuesta y la calidad del servicio son elementos clave.
Además, el proyecto permitirá reforzar la continuidad operativa de los servicios digitales asociados a RTVE, asegurando una atención alineada con las necesidades actuales de los entornos digitales y audiovisuales.
Soporte, gestión y atención digital al usuario
El alcance del contrato incluye diferentes tareas orientadas a garantizar el correcto funcionamiento del servicio de atención y soporte a usuarios de RTVE.
Gestión de consultas e incidencias
El servicio contempla la atención y resolución de incidencias relacionadas con el acceso, funcionamiento y uso de la plataforma digital, permitiendo ofrecer respuestas ágiles y eficaces a los usuarios.
Soporte y acompañamiento digital
El proyecto incluye labores de soporte orientadas a facilitar la navegación y utilización de los servicios digitales de RTVE, mejorando la experiencia general de usuario.
Optimización de procesos de atención
El contrato también contempla la mejora continua de los procesos de atención y gestión de solicitudes, permitiendo incrementar la eficiencia operativa y adaptar el servicio a nuevas necesidades digitales.
Tecnología y digitalización aplicadas a la atención al usuario
La evolución de las plataformas digitales exige soluciones cada vez más eficientes para gestionar la relación con los usuarios. En este contexto, la combinación de tecnología, automatización y herramientas de gestión resulta fundamental para ofrecer servicios de soporte ágiles y escalables.
En Memorándum Tecnología contamos con experiencia en proyectos de transformación digital, soporte tecnológico y gestión de servicios digitales, desarrollando soluciones orientadas a mejorar la eficiencia operativa y la calidad de atención en entornos con gran volumen de usuarios.
La incorporación de metodologías de mejora continua y procesos optimizados permitirá garantizar un servicio estable, eficiente y adaptado a las necesidades de una plataforma digital de referencia como RTVE.es.
Memorándum Tecnología como socio tecnológico en proyectos digitales del sector público
La adjudicación de este contrato refuerza nuestro posicionamiento como socio tecnológico en proyectos relacionados con la digitalización y modernización de servicios públicos digitales.
La atención al usuario se ha convertido en un elemento estratégico dentro de cualquier entorno digital. Disponer de servicios eficientes, accesibles y adaptados a las necesidades reales de los usuarios resulta fundamental para garantizar una experiencia satisfactoria y mantener la calidad de los servicios online.
Con este proyecto, Memorándum Tecnología continúa consolidando su experiencia en iniciativas de soporte tecnológico, gestión de servicios digitales y transformación digital, aportando capacidad técnica, flexibilidad y conocimiento especializado en proyectos de alto impacto dentro del sector público.
fecha
array:31 [ "elements" => array:26 [ "#node" => Drupal\node\Entity\Node {#1302 #entityTypeId: "node" #enforceIsNew: null #typedData: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390 #definition: Drupal\Core\Entity\TypedData\EntityDataDefinition {#1392 #definition: array:1 [ "constraints" => array:2 [ …2] ] #typedDataManager: null #propertyDefinitions: array:34 [ "nid" => Drupal\Core\Field\BaseFieldDefinition {#1491 #definition: array:6 [ "label" => Drupal\Core\StringTranslation\TranslatableMarkup {#1492 …5} "read-only" => true "provider" => "node" "field_name" => "nid" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1493 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1491} } #type: "integer" #propertyDefinitions: null #schema: null #indexes: [] } "uuid" => Drupal\Core\Field\BaseFieldDefinition {#1494 #definition: array:6 [ "label" => Drupal\Core\StringTranslation\TranslatableMarkup {#1495 …5} "read-only" => true "provider" => "node" "field_name" => "uuid" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1496 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1494} } #type: "uuid" #propertyDefinitions: null #schema: null #indexes: [] } "vid" => Drupal\Core\Field\BaseFieldDefinition {#1497 #definition: array:6 [ "label" => Drupal\Core\StringTranslation\TranslatableMarkup {#1498 …5} "read-only" => true "provider" => "node" "field_name" => "vid" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1499 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1497} } #type: "integer" #propertyDefinitions: null #schema: null #indexes: [] } "langcode" => Drupal\Core\Field\BaseFieldDefinition {#1500 #definition: array:8 [ "label" => Drupal\Core\StringTranslation\TranslatableMarkup {#1501 …5} "display" => array:2 [ …2] "revisionable" => true "translatable" => true "provider" => "node" "field_name" => "langcode" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1502 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1500} } #type: "language" #propertyDefinitions: null #schema: null #indexes: [] } "type" => Drupal\Core\Field\BaseFieldDefinition {#1503 #definition: array:7 [ "label" => "Tipo de contenido" "required" => true "read-only" => true "provider" => "node" "field_name" => "type" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1504 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1503} } #type: "entity_reference" #propertyDefinitions: array:2 [ "target_id" => Drupal\Core\TypedData\DataReferenceTargetDefinition {#2619 …2} "entity" => Drupal\Core\TypedData\DataReferenceDefinition {#2533 …3} ] #schema: null #indexes: [] } "revision_timestamp" => Drupal\Core\Field\BaseFieldDefinition {#1505 #definition: array:7 [ "label" => Drupal\Core\StringTranslation\TranslatableMarkup {#1506 …5} "description" => Drupal\Core\StringTranslation\TranslatableMarkup {#1507 …5} "revisionable" => true "provider" => "node" "field_name" => "revision_timestamp" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1508 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1505} } #type: "created" #propertyDefinitions: null #schema: null #indexes: [] } "revision_uid" => Drupal\Core\Field\BaseFieldDefinition {#1509 #definition: array:7 [ "label" => Drupal\Core\StringTranslation\TranslatableMarkup {#1510 …5} "description" => Drupal\Core\StringTranslation\TranslatableMarkup {#1511 …5} "revisionable" => true "provider" => "node" "field_name" => "revision_uid" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1512 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1509} } #type: "entity_reference" #propertyDefinitions: null #schema: null #indexes: [] } "revision_log" => Drupal\Core\Field\BaseFieldDefinition {#1513 #definition: array:9 [ "label" => Drupal\Core\StringTranslation\TranslatableMarkup {#1514 …5} "description" => Drupal\Core\StringTranslation\TranslatableMarkup {#1515 …5} "revisionable" => true "default_value" => array:1 [ …1] "display" => array:1 [ …1] "provider" => "node" "field_name" => "revision_log" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1516 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1513} } #type: "string_long" #propertyDefinitions: null #schema: null #indexes: [] } "status" => Drupal\Core\Field\Entity\BaseFieldOverride {#1586 #entityTypeId: "base_field_override" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.status" #status: true #uuid: "724573c3-1923-4553-9c41-85170736d61b" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.status" #field_name: "status" #field_type: "boolean" #entity_type: "node" #bundle: "blog_post" #label: "Publicado" #description: "" #settings: array:2 [ "on_label" => "On" "off_label" => "Off" ] #required: false #translatable: false #default_value: array:1 [ 0 => array:1 [ …1] ] #default_value_callback: "" #fieldStorage: null #itemDefinition: null #constraints: [] #propertyConstraints: [] #baseFieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1517 #definition: array:9 [ …9] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1519 …3} #type: "boolean" #propertyDefinitions: null #schema: null #indexes: [] } +original: ? Drupal\Core\Field\Entity\BaseFieldOverride } "uid" => Drupal\Core\Field\Entity\BaseFieldOverride {#1587 #entityTypeId: "base_field_override" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.uid" #status: true #uuid: "6d1ac0ec-acea-46e1-a407-eb9b86beee27" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.uid" #field_name: "uid" #field_type: "entity_reference" #entity_type: "node" #bundle: "blog_post" #label: "Escrito por" #description: "El nombre de usuario del autor del contenido." #settings: array:2 [ "handler" => "default" "handler_settings" => [] ] #required: false #translatable: false #default_value: [] #default_value_callback: "Drupal\node\Entity\Node::getDefaultEntityOwner" #fieldStorage: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#2167 #definition: array:2 [ …2] #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211 #discovery: null #factory: null #mapper: null #cacheKey: "typed_data_types_plugins" #cacheTags: [] #alterHook: "data_type_info" #subdir: "Plugin/DataType" #moduleHandler: Drupal\Core\Extension\ModuleHandler {#69 …11} #defaults: [] #pluginDefinitionAnnotationName: "Drupal\Core\TypedData\Annotation\DataType" #pluginDefinitionAttributeName: null #pluginInterface: null #namespaces: ArrayObject {#170 …4} #additionalAnnotationNamespaces: [] #definitions: array:178 [ …178] #cacheBackend: Drupal\Core\Cache\DatabaseBackend {#75 …4} #useCaches: true #validator: null #constraintManager: Drupal\Core\Validation\ConstraintManager {#168 …17} #prototypes: array:77 [ …77] #classResolver: Drupal\Core\DependencyInjection\ClassResolver {#70 …3} #_serviceIds: [] #_entityStorages: [] } #fieldDefinition: Drupal\Core\Field\Entity\BaseFieldOverride {#1587} } #constraints: [] #propertyConstraints: [] #baseFieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1522 #definition: array:10 [ …10] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1525 …3} #type: "entity_reference" #propertyDefinitions: array:2 [ …2] #schema: null #indexes: [] } +original: ? Drupal\Core\Field\Entity\BaseFieldOverride } "title" => Drupal\Core\Field\Entity\BaseFieldOverride {#1588 #entityTypeId: "base_field_override" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.title" #status: true #uuid: "1332ae4d-3668-4430-8be6-12bf977944fd" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.title" #field_name: "title" #field_type: "string" #entity_type: "node" #bundle: "blog_post" #label: "Title" #description: "" #settings: [] #required: true #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#2180 #definition: array:2 [ …2] #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #fieldDefinition: Drupal\Core\Field\Entity\BaseFieldOverride {#1588} } #constraints: [] #propertyConstraints: [] #baseFieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1526 #definition: array:9 [ …9] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1528 …3} #type: "string" #propertyDefinitions: array:1 [ …1] #schema: null #indexes: [] } +original: ? Drupal\Core\Field\Entity\BaseFieldOverride } "created" => Drupal\Core\Field\Entity\BaseFieldOverride {#1589 #entityTypeId: "base_field_override" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.created" #status: true #uuid: "0ed4d167-7e37-4486-afb9-0b29b6321354" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.created" #field_name: "created" #field_type: "created" #entity_type: "node" #bundle: "blog_post" #label: "Fecha de autoría" #description: "La fecha en que el nodo fue creado." #settings: [] #required: false #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#2187 #definition: array:2 [ …2] #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #fieldDefinition: Drupal\Core\Field\Entity\BaseFieldOverride {#1589} } #constraints: [] #propertyConstraints: [] #baseFieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1529 #definition: array:9 [ …9] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1532 …3} #type: "created" #propertyDefinitions: array:1 [ …1] #schema: null #indexes: [] } +original: ? Drupal\Core\Field\Entity\BaseFieldOverride } "changed" => Drupal\Core\Field\Entity\BaseFieldOverride {#1590 #entityTypeId: "base_field_override" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.changed" #status: true #uuid: "e3e8e64f-d80b-4c5a-927a-1b6858c12545" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.changed" #field_name: "changed" #field_type: "changed" #entity_type: "node" #bundle: "blog_post" #label: "Modificado" #description: "La fecha en que el nodo fue editado por última vez." #settings: [] #required: false #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#2336 #definition: array:2 [ …2] #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #fieldDefinition: Drupal\Core\Field\Entity\BaseFieldOverride {#1590} } #constraints: [] #propertyConstraints: [] #baseFieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1533 #definition: array:8 [ …8] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1536 …3} #type: "changed" #propertyDefinitions: array:1 [ …1] #schema: null #indexes: [] } +original: ? Drupal\Core\Field\Entity\BaseFieldOverride } "promote" => Drupal\Core\Field\Entity\BaseFieldOverride {#1591 #entityTypeId: "base_field_override" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.promote" #status: true #uuid: "519d4d93-17cf-4fe8-a400-700f725d2512" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.promote" #field_name: "promote" #field_type: "boolean" #entity_type: "node" #bundle: "blog_post" #label: "Promoted to front page" #description: "" #settings: array:2 [ "on_label" => "On" "off_label" => "Off" ] #required: false #translatable: false #default_value: array:1 [ 0 => array:1 [ …1] ] #default_value_callback: "" #fieldStorage: null #itemDefinition: null #constraints: [] #propertyConstraints: [] #baseFieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1537 #definition: array:9 [ …9] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1539 …3} #type: "boolean" #propertyDefinitions: null #schema: null #indexes: [] } +original: ? Drupal\Core\Field\Entity\BaseFieldOverride } "sticky" => Drupal\Core\Field\Entity\BaseFieldOverride {#1592 #entityTypeId: "base_field_override" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.sticky" #status: true #uuid: "fdc271a3-6e15-40c3-8a04-6a8bda5e90af" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.sticky" #field_name: "sticky" #field_type: "boolean" #entity_type: "node" #bundle: "blog_post" #label: "Fijo al comienzo de las listas" #description: "" #settings: array:2 [ "on_label" => "On" "off_label" => "Off" ] #required: false #translatable: false #default_value: array:1 [ 0 => array:1 [ …1] ] #default_value_callback: "" #fieldStorage: null #itemDefinition: null #constraints: [] #propertyConstraints: [] #baseFieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1542 #definition: array:9 [ …9] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1544 …3} #type: "boolean" #propertyDefinitions: null #schema: null #indexes: [] } +original: ? Drupal\Core\Field\Entity\BaseFieldOverride } "default_langcode" => Drupal\Core\Field\BaseFieldDefinition {#1547 #definition: array:9 [ "label" => Drupal\Core\StringTranslation\TranslatableMarkup {#1548 …5} "description" => Drupal\Core\StringTranslation\TranslatableMarkup {#1549 …5} "translatable" => true "revisionable" => true "default_value" => array:1 [ …1] "provider" => "node" "field_name" => "default_langcode" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1550 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1547} } #type: "boolean" #propertyDefinitions: null #schema: null #indexes: [] } "revision_default" => Drupal\Core\Field\BaseFieldDefinition {#1553 #definition: array:10 [ "label" => Drupal\Core\StringTranslation\TranslatableMarkup {#1554 …5} "description" => Drupal\Core\StringTranslation\TranslatableMarkup {#1555 …5} "storage_required" => true "internal" => true "translatable" => false "revisionable" => true "provider" => "node" "field_name" => "revision_default" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1556 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1553} } #type: "boolean" #propertyDefinitions: null #schema: null #indexes: [] } "revision_translation_affected" => Drupal\Core\Field\BaseFieldDefinition {#1559 #definition: array:9 [ "label" => Drupal\Core\StringTranslation\TranslatableMarkup {#1560 …5} "description" => Drupal\Core\StringTranslation\TranslatableMarkup {#1561 …5} "read-only" => true "revisionable" => true "translatable" => true "provider" => "node" "field_name" => "revision_translation_affected" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1562 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1559} } #type: "boolean" #propertyDefinitions: null #schema: null #indexes: [] } "metatag" => Drupal\Core\Field\Entity\BaseFieldOverride {#1593 #entityTypeId: "base_field_override" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.metatag" #status: true #uuid: "c2c50d2d-c498-4a9e-804d-d5a231ca460a" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.metatag" #field_name: "metatag" #field_type: "map" #entity_type: "node" #bundle: "blog_post" #label: "Metatags (Hidden field for JSON support)" #description: "The meta tags for the entity." #settings: [] #required: false #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: null #itemDefinition: null #constraints: [] #propertyConstraints: [] #baseFieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1565 #definition: array:9 [ …9] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1568 …3} #type: "map" #propertyDefinitions: null #schema: null #indexes: [] } +original: ? Drupal\Core\Field\Entity\BaseFieldOverride } "path" => Drupal\Core\Field\Entity\BaseFieldOverride {#1594 #entityTypeId: "base_field_override" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.path" #status: true #uuid: "d9aed453-fa62-493b-8f00-150aa09ab8ce" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:2 [ "config" => array:1 [ …1] "module" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.path" #field_name: "path" #field_type: "path" #entity_type: "node" #bundle: "blog_post" #label: "Alias de URL" #description: "" #settings: [] #required: false #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: null #itemDefinition: null #constraints: [] #propertyConstraints: [] #baseFieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1569 #definition: array:8 [ …8] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1571 …3} #type: "path" #propertyDefinitions: null #schema: null #indexes: [] } +original: ? Drupal\Core\Field\Entity\BaseFieldOverride } "menu_link" => Drupal\Core\Field\Entity\BaseFieldOverride {#1595 #entityTypeId: "base_field_override" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.menu_link" #status: true #uuid: "dfc9cacf-f332-4fdd-9c9b-79da929e4ff3" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.menu_link" #field_name: "menu_link" #field_type: "entity_reference" #entity_type: "node" #bundle: "blog_post" #label: "Enlace del menu" #description: "Computed menu link for the node (only available during node saving)." #settings: array:2 [ "handler" => "default" "handler_settings" => [] ] #required: false #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: null #itemDefinition: null #constraints: [] #propertyConstraints: [] #baseFieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1572 #definition: array:12 [ …12] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1575 …3} #type: "entity_reference" #propertyDefinitions: null #schema: null #indexes: [] } +original: ? Drupal\Core\Field\Entity\BaseFieldOverride } "content_translation_source" => Drupal\Core\Field\BaseFieldDefinition {#1576 #definition: array:10 [ "label" => Drupal\Core\StringTranslation\TranslatableMarkup {#1577 …5} "description" => Drupal\Core\StringTranslation\TranslatableMarkup {#1578 …5} "default_value" => array:1 [ …1] "initial_value" => array:1 [ …1] "revisionable" => true "translatable" => true "provider" => "content_translation" "field_name" => "content_translation_source" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1579 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1576} } #type: "language" #propertyDefinitions: null #schema: null #indexes: [] } "content_translation_outdated" => Drupal\Core\Field\BaseFieldDefinition {#1580 #definition: array:10 [ "label" => Drupal\Core\StringTranslation\TranslatableMarkup {#1581 …5} "description" => Drupal\Core\StringTranslation\TranslatableMarkup {#1582 …5} "default_value" => array:1 [ …1] "initial_value" => array:1 [ …1] "revisionable" => true "translatable" => true "provider" => "content_translation" "field_name" => "content_translation_outdated" "entity_type" => "node" "bundle" => null ] #typedDataManager: null #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1583 #definition: array:2 [ …2] #typedDataManager: null #fieldDefinition: Drupal\Core\Field\BaseFieldDefinition {#1580} } #type: "boolean" #propertyDefinitions: null #schema: null #indexes: [] } "body" => Drupal\field\Entity\FieldConfig {#1596 #entityTypeId: "field_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.body" #status: true #uuid: "0b16397e-03b4-41d6-bc82-03d6d325fa55" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:2 [ "config" => array:2 [ …2] "module" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.body" #field_name: "body" #field_type: "text_with_summary" #entity_type: "node" #bundle: "blog_post" #label: "Body" #description: "" #settings: array:2 [ "display_summary" => true "required_summary" => false ] #required: false #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: Drupal\field\Entity\FieldStorageConfig {#1768 #entityTypeId: "field_storage_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ …1] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.body" #status: true #uuid: "8190be53-4c1c-4243-9d07-300379f1d86d" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: array:1 [ …1] #trustedData: false #dependencies: array:1 [ …1] #isSyncing: false #id: "node.body" #field_name: "body" #entity_type: "node" #type: "text_with_summary" #module: "text" #settings: [] #cardinality: 1 #translatable: true #locked: false #persist_with_no_fields: true +custom_storage: false #indexes: [] #deleted: false #schema: null #propertyDefinitions: array:5 [ …5] +original: ? Drupal\field\FieldStorageConfigInterface } #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1372 #definition: array:2 [ …2] #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #fieldDefinition: Drupal\field\Entity\FieldConfig {#1596} } #constraints: [] #propertyConstraints: [] #deleted: false +original: ? Drupal\field\Entity\FieldConfig } "field_blog_categories" => Drupal\field\Entity\FieldConfig {#1597 #entityTypeId: "field_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.field_blog_categories" #status: true #uuid: "4e6f1610-af3a-4b2f-ac3c-a7cc4edc1c97" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:3 [ …3] ] #isSyncing: false #id: "node.blog_post.field_blog_categories" #field_name: "field_blog_categories" #field_type: "entity_reference" #entity_type: "node" #bundle: "blog_post" #label: "Blog categories" #description: "" #settings: array:2 [ "handler" => "default:taxonomy_term" "handler_settings" => array:4 [ …4] ] #required: false #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: null #itemDefinition: null #constraints: [] #propertyConstraints: [] #deleted: false +original: ? Drupal\field\Entity\FieldConfig } "field_blog_tags" => Drupal\field\Entity\FieldConfig {#1598 #entityTypeId: "field_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.field_blog_tags" #status: true #uuid: "96baed54-bae0-4e09-af7f-2b3724fdb201" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:3 [ …3] ] #isSyncing: false #id: "node.blog_post.field_blog_tags" #field_name: "field_blog_tags" #field_type: "entity_reference" #entity_type: "node" #bundle: "blog_post" #label: "Blog tags" #description: "" #settings: array:2 [ "handler" => "default:taxonomy_term" "handler_settings" => array:4 [ …4] ] #required: false #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: Drupal\field\Entity\FieldStorageConfig {#1770 #entityTypeId: "field_storage_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ …1] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.field_blog_tags" #status: true #uuid: "744aa654-bebd-412e-9b9d-7f190d2b25b3" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ …1] #isSyncing: false #id: "node.field_blog_tags" #field_name: "field_blog_tags" #entity_type: "node" #type: "entity_reference" #module: "core" #settings: array:1 [ …1] #cardinality: -1 #translatable: true #locked: false #persist_with_no_fields: false +custom_storage: false #indexes: [] #deleted: false #schema: null #propertyDefinitions: null +original: ? Drupal\field\FieldStorageConfigInterface } #itemDefinition: null #constraints: [] #propertyConstraints: [] #deleted: false +original: ? Drupal\field\Entity\FieldConfig } "field_destacado" => Drupal\field\Entity\FieldConfig {#1599 #entityTypeId: "field_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.field_destacado" #status: true #uuid: "0c193932-bacc-4f5c-bb9b-365f9999bd36" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:2 [ …2] ] #isSyncing: false #id: "node.blog_post.field_destacado" #field_name: "field_destacado" #field_type: "boolean" #entity_type: "node" #bundle: "blog_post" #label: "Destacado" #description: "" #settings: array:2 [ "on_label" => "On" "off_label" => "Off" ] #required: false #translatable: false #default_value: array:1 [ 0 => array:1 [ …1] ] #default_value_callback: "" #fieldStorage: Drupal\field\Entity\FieldStorageConfig {#1771 #entityTypeId: "field_storage_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ …1] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.field_destacado" #status: true #uuid: "c3c0a9aa-d116-4047-9267-e6ad2b36db9d" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ …1] #isSyncing: false #id: "node.field_destacado" #field_name: "field_destacado" #entity_type: "node" #type: "boolean" #module: "core" #settings: [] #cardinality: 1 #translatable: true #locked: false #persist_with_no_fields: false +custom_storage: false #indexes: [] #deleted: false #schema: null #propertyDefinitions: array:1 [ …1] +original: ? Drupal\field\FieldStorageConfigInterface } #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1802 #definition: array:2 [ …2] #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #fieldDefinition: Drupal\field\Entity\FieldConfig {#1599} } #constraints: [] #propertyConstraints: [] #deleted: false +original: ? Drupal\field\Entity\FieldConfig } "field_fecha" => Drupal\field\Entity\FieldConfig {#1600 #entityTypeId: "field_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.field_fecha" #status: true #uuid: "4e516393-7022-47f1-a44a-b46e7d0d2d2a" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:2 [ "config" => array:2 [ …2] "module" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.field_fecha" #field_name: "field_fecha" #field_type: "datetime" #entity_type: "node" #bundle: "blog_post" #label: "fecha" #description: "" #settings: [] #required: true #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: Drupal\field\Entity\FieldStorageConfig {#1772 #entityTypeId: "field_storage_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ …1] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.field_fecha" #status: true #uuid: "b93a2ffa-43a9-4b48-961a-a0099a001167" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ …1] #isSyncing: false #id: "node.field_fecha" #field_name: "field_fecha" #entity_type: "node" #type: "datetime" #module: "datetime" #settings: array:1 [ …1] #cardinality: 1 #translatable: true #locked: false #persist_with_no_fields: false +custom_storage: false #indexes: [] #deleted: false #schema: null #propertyDefinitions: array:2 [ …2] +original: ? Drupal\field\FieldStorageConfigInterface } #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1809 #definition: array:2 [ …2] #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #fieldDefinition: Drupal\field\Entity\FieldConfig {#1600} } #constraints: [] #propertyConstraints: [] #deleted: false +original: ? Drupal\field\Entity\FieldConfig } "field_fecha_salida" => Drupal\field\Entity\FieldConfig {#1601 #entityTypeId: "field_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.field_fecha_salida" #status: true #uuid: "e876cd41-1364-4ec0-bfa4-b3037f184537" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:2 [ "config" => array:2 [ …2] "module" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.field_fecha_salida" #field_name: "field_fecha_salida" #field_type: "datetime" #entity_type: "node" #bundle: "blog_post" #label: "Fecha salida" #description: "" #settings: [] #required: false #translatable: false #default_value: array:1 [ 0 => array:2 [ …2] ] #default_value_callback: "" #fieldStorage: Drupal\field\Entity\FieldStorageConfig {#1773 #entityTypeId: "field_storage_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ …1] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.field_fecha_salida" #status: true #uuid: "a504c02d-444b-413c-8f0f-78fc77878f21" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ …1] #isSyncing: false #id: "node.field_fecha_salida" #field_name: "field_fecha_salida" #entity_type: "node" #type: "datetime" #module: "datetime" #settings: array:1 [ …1] #cardinality: 1 #translatable: true #locked: false #persist_with_no_fields: false +custom_storage: false #indexes: [] #deleted: false #schema: null #propertyDefinitions: array:2 [ …2] +original: ? Drupal\field\FieldStorageConfigInterface } #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1822 #definition: array:2 [ …2] #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #fieldDefinition: Drupal\field\Entity\FieldConfig {#1601} } #constraints: [] #propertyConstraints: [] #deleted: false +original: ? Drupal\field\Entity\FieldConfig } "field_logo" => Drupal\field\Entity\FieldConfig {#1602 #entityTypeId: "field_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.field_logo" #status: true #uuid: "f4249a3e-c088-48b1-b68a-a1bcab7e652b" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:2 [ "config" => array:2 [ …2] "module" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.field_logo" #field_name: "field_logo" #field_type: "image" #entity_type: "node" #bundle: "blog_post" #label: "Logo" #description: "" #settings: array:12 [ "handler" => "default:file" "handler_settings" => [] "file_directory" => "[date:custom:Y]-[date:custom:m]" "file_extensions" => "png gif jpg jpeg" "max_filesize" => "" "max_resolution" => "" "min_resolution" => "" "alt_field" => true "alt_field_required" => true "title_field" => false "title_field_required" => false "default_image" => array:5 [ …5] ] #required: true #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: Drupal\field\Entity\FieldStorageConfig {#1774 #entityTypeId: "field_storage_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ …1] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.field_logo" #status: true #uuid: "4139fdae-51ab-40b3-87f6-080ba0c908fc" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ …1] #isSyncing: false #id: "node.field_logo" #field_name: "field_logo" #entity_type: "node" #type: "image" #module: "image" #settings: array:5 [ …5] #cardinality: 1 #translatable: true #locked: false #persist_with_no_fields: false +custom_storage: false #indexes: [] #deleted: false #schema: null #propertyDefinitions: array:6 [ …6] +original: ? Drupal\field\FieldStorageConfigInterface } #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1835 #definition: array:2 [ …2] #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #fieldDefinition: Drupal\field\Entity\FieldConfig {#1602} } #constraints: [] #propertyConstraints: [] #deleted: false +original: ? Drupal\field\Entity\FieldConfig } "field_meta_tags" => Drupal\field\Entity\FieldConfig {#1603 #entityTypeId: "field_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.field_meta_tags" #status: true #uuid: "a55d4326-3022-44c5-a9ed-96f34224f5fd" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:2 [ "config" => array:2 [ …2] "module" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.field_meta_tags" #field_name: "field_meta_tags" #field_type: "metatag" #entity_type: "node" #bundle: "blog_post" #label: "Meta tags" #description: "" #settings: [] #required: false #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: Drupal\field\Entity\FieldStorageConfig {#1775 #entityTypeId: "field_storage_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ …1] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.field_meta_tags" #status: true #uuid: "8cb9a1e8-a56d-4fb5-ad59-5a24008d37ed" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ …1] #isSyncing: false #id: "node.field_meta_tags" #field_name: "field_meta_tags" #entity_type: "node" #type: "metatag" #module: "metatag" #settings: [] #cardinality: 1 #translatable: true #locked: false #persist_with_no_fields: false +custom_storage: false #indexes: [] #deleted: false #schema: null #propertyDefinitions: array:33 [ …33] +original: ? Drupal\field\FieldStorageConfigInterface } #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1907 #definition: array:2 [ …2] #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #fieldDefinition: Drupal\field\Entity\FieldConfig {#1603} } #constraints: [] #propertyConstraints: [] #deleted: false +original: ? Drupal\field\Entity\FieldConfig } "field_page_title_image" => Drupal\field\Entity\FieldConfig {#1604 #entityTypeId: "field_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.field_page_title_image" #status: true #uuid: "4052bdbc-973c-4b03-bd9e-2ed8981450c7" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:2 [ "config" => array:2 [ …2] "module" => array:1 [ …1] ] #isSyncing: false #id: "node.blog_post.field_page_title_image" #field_name: "field_page_title_image" #field_type: "image" #entity_type: "node" #bundle: "blog_post" #label: "Page title image" #description: "" #settings: array:12 [ "handler" => "default:file" "handler_settings" => [] "file_directory" => "[date:custom:Y]-[date:custom:m]" "file_extensions" => "png gif jpg jpeg" "max_filesize" => "" "max_resolution" => "" "min_resolution" => "" "alt_field" => true "alt_field_required" => true "title_field" => false "title_field_required" => false "default_image" => array:5 [ …5] ] #required: false #translatable: false #default_value: [] #default_value_callback: "" #fieldStorage: Drupal\field\Entity\FieldStorageConfig {#1776 #entityTypeId: "field_storage_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ …1] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.field_page_title_image" #status: true #uuid: "2bcd86aa-c03c-4838-b799-445b5809ee3d" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ …1] #isSyncing: false #id: "node.field_page_title_image" #field_name: "field_page_title_image" #entity_type: "node" #type: "image" #module: "image" #settings: array:5 [ …5] #cardinality: 1 #translatable: true #locked: false #persist_with_no_fields: false +custom_storage: false #indexes: [] #deleted: false #schema: null #propertyDefinitions: null +original: ? Drupal\field\FieldStorageConfigInterface } #itemDefinition: null #constraints: [] #propertyConstraints: [] #deleted: false +original: ? Drupal\field\Entity\FieldConfig } "field_visitas" => Drupal\field\Entity\FieldConfig {#1605 #entityTypeId: "field_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ 0 => "languages:language_interface" ] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.field_visitas" #status: true #uuid: "4fd0eb1e-7cb2-44c7-b256-a6ae04a1a49d" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:1 [ "config" => array:2 [ …2] ] #isSyncing: false #id: "node.blog_post.field_visitas" #field_name: "field_visitas" #field_type: "integer" #entity_type: "node" #bundle: "blog_post" #label: "Visitas" #description: "Numero de visitas al blog" #settings: array:4 [ "min" => 0 "max" => null "prefix" => "" "suffix" => "" ] #required: true #translatable: false #default_value: array:1 [ 0 => array:1 [ …1] ] #default_value_callback: "" #fieldStorage: Drupal\field\Entity\FieldStorageConfig {#1778 #entityTypeId: "field_storage_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ …1] #cacheTags: [] …29 } #itemDefinition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#2160 …3} #constraints: [] #propertyConstraints: [] #deleted: false +original: ? Drupal\field\Entity\FieldConfig } "field_yoast_seo" => Drupal\field\Entity\FieldConfig {#1606 #entityTypeId: "field_config" #enforceIsNew: null #typedData: null #cacheContexts: array:1 [ …1] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #originalId: "node.blog_post.field_yoast_seo" #status: true #uuid: "ecb7b755-92d5-460b-aad8-573f47c95643" -isUninstalling: false #langcode: "es" #third_party_settings: [] #_core: [] #trustedData: false #dependencies: array:2 [ …2] #isSyncing: false #id: "node.blog_post.field_yoast_seo" #field_name: "field_yoast_seo" #field_type: "yoast_seo" #entity_type: "node" #bundle: "blog_post" #label: "Real-time SEO" #description: "" #settings: [] #required: false #translatable: false #default_value: array:1 [ …1] #default_value_callback: "" #fieldStorage: null #itemDefinition: null #constraints: [] #propertyConstraints: [] #deleted: false +original: ? Drupal\field\Entity\FieldConfig } ] } #name: null #parent: null #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: null #entity: Drupal\node\Entity\Node {#1302} } #cacheContexts: [] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #values: array:29 [ "nid" => array:1 [ "x-default" => "230" ] "vid" => array:1 [ "x-default" => "623" ] "type" => array:1 [ "x-default" => "blog_post" ] "uuid" => array:1 [ "x-default" => "eabac01c-a71b-40e3-b2b3-41525fc5cd15" ] "langcode" => array:1 [ "x-default" => "es" ] "revision_uid" => array:1 [ "x-default" => "1" ] "revision_timestamp" => array:1 [ "x-default" => "1778488119" ] "revision_log" => array:1 [ "x-default" => null ] "revision_default" => array:1 [ "x-default" => "1" ] "isDefaultRevision" => array:1 [ "x-default" => "1" ] "status" => array:1 [ "x-default" => "1" ] "uid" => array:1 [ "x-default" => "1" ] "title" => array:1 [ "x-default" => "Memorándum Tecnología refuerza la atención digital de RTVE" ] "created" => array:1 [ "x-default" => "1778487919" ] "changed" => array:1 [ "x-default" => "1778488119" ] "promote" => array:1 [ "x-default" => "1" ] "sticky" => array:1 [ "x-default" => "0" ] "default_langcode" => array:1 [ "x-default" => "1" ] "revision_translation_affected" => array:1 [ "x-default" => "1" ] "content_translation_source" => array:1 [ "x-default" => "und" ] "content_translation_outdated" => array:1 [ "x-default" => "0" ] "body" => array:1 [ "x-default" => array:1 [ 0 => array:3 [ …3] ] ] "field_destacado" => array:1 [ "x-default" => array:1 [ 0 => array:1 [ …1] ] ] "field_fecha" => array:1 [ "x-default" => array:1 [ 0 => array:1 [ …1] ] ] "field_fecha_salida" => array:1 [ "x-default" => array:1 [ 0 => array:1 [ …1] ] ] "field_logo" => array:1 [ "x-default" => array:1 [ 0 => array:5 [ …5] ] ] "field_meta_tags" => array:1 [ "x-default" => array:1 [ 0 => array:1 [ …1] ] ] "field_visitas" => array:1 [ "x-default" => array:1 [ 0 => array:1 [ …1] ] ] "field_yoast_seo" => array:1 [ "x-default" => array:1 [ 0 => array:2 [ …2] ] ] ] #fields: array:15 [ "body" => array:1 [ "x-default" => Drupal\text\Plugin\Field\FieldType\TextFieldItemList {#1391 #definition: Drupal\field\Entity\FieldConfig {#1596} #name: "body" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: array:1 [ 0 => Drupal\text\Plugin\Field\FieldType\TextWithSummaryItem {#1793 …9} ] #langcode: "es" } ] "field_blog_categories" => array:1 [ "x-default" => Drupal\Core\Field\EntityReferenceFieldItemList {#1796 #definition: Drupal\field\Entity\FieldConfig {#1597} #name: "field_blog_categories" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: [] #langcode: "es" } ] "field_blog_tags" => array:1 [ "x-default" => Drupal\Core\Field\EntityReferenceFieldItemList {#1798 #definition: Drupal\field\Entity\FieldConfig {#1598} #name: "field_blog_tags" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: [] #langcode: "es" } ] "field_destacado" => array:1 [ "x-default" => Drupal\Core\Field\FieldItemList {#1800 #definition: Drupal\field\Entity\FieldConfig {#1599} #name: "field_destacado" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: array:1 [ 0 => Drupal\Core\Field\Plugin\Field\FieldType\BooleanItem {#1806 …9} ] #langcode: "es" } ] "field_fecha" => array:1 [ "x-default" => Drupal\datetime\Plugin\Field\FieldType\DateTimeFieldItemList {#1807 #definition: Drupal\field\Entity\FieldConfig {#1600} #name: "field_fecha" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: array:1 [ 0 => Drupal\datetime\Plugin\Field\FieldType\DateTimeItem {#1818 …9} ] #langcode: "es" } ] "field_fecha_salida" => array:1 [ "x-default" => Drupal\datetime\Plugin\Field\FieldType\DateTimeFieldItemList {#1820 #definition: Drupal\field\Entity\FieldConfig {#1601} #name: "field_fecha_salida" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: array:1 [ 0 => Drupal\datetime\Plugin\Field\FieldType\DateTimeItem {#1831 …9} ] #langcode: "es" } ] "field_logo" => array:1 [ "x-default" => Drupal\file\Plugin\Field\FieldType\FileFieldItemList {#1833 #definition: Drupal\field\Entity\FieldConfig {#1602} #name: "field_logo" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: array:1 [ 0 => Drupal\image\Plugin\Field\FieldType\ImageItem {#1903 #definition: Drupal\Core\Field\TypedData\FieldItemDataDefinition {#1835} #name: 0 #parent: Drupal\file\Plugin\Field\FieldType\FileFieldItemList {#1833} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #values: array:7 [ …7] #properties: array:1 [ …1] } ] #langcode: "es" } ] "field_meta_tags" => array:1 [ "x-default" => Drupal\metatag\Plugin\Field\FieldType\MetatagFieldItemList {#1905 #definition: Drupal\field\Entity\FieldConfig {#1603} #name: "field_meta_tags" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: array:1 [ …1] #langcode: "es" } ] "field_page_title_image" => array:1 [ "x-default" => Drupal\file\Plugin\Field\FieldType\FileFieldItemList {#2156 #definition: Drupal\field\Entity\FieldConfig {#1604} #name: "field_page_title_image" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: [] #langcode: "es" } ] "field_visitas" => array:1 [ "x-default" => Drupal\Core\Field\FieldItemList {#2158 #definition: Drupal\field\Entity\FieldConfig {#1605} #name: "field_visitas" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: array:1 [ 0 => Drupal\Core\Field\Plugin\Field\FieldType\IntegerItem {#2164 …9} ] #langcode: "es" } ] "uid" => array:1 [ "x-default" => Drupal\Core\Field\EntityReferenceFieldItemList {#2165 #definition: Drupal\Core\Field\Entity\BaseFieldOverride {#1587} #name: "uid" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: array:1 [ …1] #langcode: "es" } ] "title" => array:1 [ "x-default" => Drupal\Core\Field\FieldItemList {#2178 #definition: Drupal\Core\Field\Entity\BaseFieldOverride {#1588} #name: "title" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: array:1 [ 0 => Drupal\Core\Field\Plugin\Field\FieldType\StringItem {#2184 …9} ] #langcode: "es" } ] "created" => array:1 [ "x-default" => Drupal\Core\Field\FieldItemList {#2185 #definition: Drupal\Core\Field\Entity\BaseFieldOverride {#1589} #name: "created" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: array:1 [ …1] #langcode: "es" } ] "changed" => array:1 [ "x-default" => Drupal\Core\Field\ChangedFieldItemList {#2329 #definition: Drupal\Core\Field\Entity\BaseFieldOverride {#1590} #name: "changed" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: array:1 [ …1] #langcode: "es" } ] "type" => array:1 [ "x-default" => Drupal\Core\Field\EntityReferenceFieldItemList {#2624 #definition: Drupal\Core\Field\BaseFieldDefinition {#1503} #name: "type" #parent: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#1390} #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: Drupal\Core\TypedData\TypedDataManager {#211} #list: array:1 [ …1] #langcode: "es" } ] ] #fieldDefinitions: array:34 [ "nid" => Drupal\Core\Field\BaseFieldDefinition {#1491} "uuid" => Drupal\Core\Field\BaseFieldDefinition {#1494} "vid" => Drupal\Core\Field\BaseFieldDefinition {#1497} "langcode" => Drupal\Core\Field\BaseFieldDefinition {#1500} "type" => Drupal\Core\Field\BaseFieldDefinition {#1503} "revision_timestamp" => Drupal\Core\Field\BaseFieldDefinition {#1505} "revision_uid" => Drupal\Core\Field\BaseFieldDefinition {#1509} "revision_log" => Drupal\Core\Field\BaseFieldDefinition {#1513} "status" => Drupal\Core\Field\Entity\BaseFieldOverride {#1586} "uid" => Drupal\Core\Field\Entity\BaseFieldOverride {#1587} "title" => Drupal\Core\Field\Entity\BaseFieldOverride {#1588} "created" => Drupal\Core\Field\Entity\BaseFieldOverride {#1589} "changed" => Drupal\Core\Field\Entity\BaseFieldOverride {#1590} "promote" => Drupal\Core\Field\Entity\BaseFieldOverride {#1591} "sticky" => Drupal\Core\Field\Entity\BaseFieldOverride {#1592} "default_langcode" => Drupal\Core\Field\BaseFieldDefinition {#1547} "revision_default" => Drupal\Core\Field\BaseFieldDefinition {#1553} "revision_translation_affected" => Drupal\Core\Field\BaseFieldDefinition {#1559} "metatag" => Drupal\Core\Field\Entity\BaseFieldOverride {#1593} "path" => Drupal\Core\Field\Entity\BaseFieldOverride {#1594} "menu_link" => Drupal\Core\Field\Entity\BaseFieldOverride {#1595} "content_translation_source" => Drupal\Core\Field\BaseFieldDefinition {#1576} "content_translation_outdated" => Drupal\Core\Field\BaseFieldDefinition {#1580} "body" => Drupal\field\Entity\FieldConfig {#1596} "field_blog_categories" => Drupal\field\Entity\FieldConfig {#1597} "field_blog_tags" => Drupal\field\Entity\FieldConfig {#1598} "field_destacado" => Drupal\field\Entity\FieldConfig {#1599} "field_fecha" => Drupal\field\Entity\FieldConfig {#1600} "field_fecha_salida" => Drupal\field\Entity\FieldConfig {#1601} "field_logo" => Drupal\field\Entity\FieldConfig {#1602} "field_meta_tags" => Drupal\field\Entity\FieldConfig {#1603} "field_page_title_image" => Drupal\field\Entity\FieldConfig {#1604} "field_visitas" => Drupal\field\Entity\FieldConfig {#1605} "field_yoast_seo" => Drupal\field\Entity\FieldConfig {#1606} ] #languages: array:3 [ "es" => Drupal\Core\Language\Language {#265 #name: "Español" #id: "es" #direction: "ltr" #weight: 1 #locked: false } "und" => Drupal\Core\Language\Language {#484 #name: "Sin especificar" #id: "und" #direction: "ltr" #weight: 2 #locked: true } "zxx" => Drupal\Core\Language\Language {#1182 #name: "No aplicable" #id: "zxx" #direction: "ltr" #weight: 3 #locked: true } ] #langcodeKey: "langcode" #defaultLangcodeKey: "default_langcode" #activeLangcode: "x-default" #enforceDefaultTranslation: null #defaultLangcode: "es" #translations: array:1 [ "x-default" => array:2 [ "status" => 1 "entity" => Drupal\node\Entity\Node {#1302} ] ] #translationInitialize: false #newRevision: false #isDefaultRevision: "1" #entityKeys: array:6 [ "bundle" => "blog_post" "id" => "230" "revision" => "623" "uuid" => "eabac01c-a71b-40e3-b2b3-41525fc5cd15" "status" => "1" "published" => "1" ] #translatableEntityKeys: array:3 [ "langcode" => array:1 [ "x-default" => "es" ] "default_langcode" => array:1 [ "x-default" => "1" ] "revision_translation_affected" => array:1 [ "x-default" => "1" ] ] #validated: false #validationRequired: false #loadedRevisionId: "623" #revisionTranslationAffectedKey: "revision_translation_affected" #enforceRevisionTranslationAffected: [] #isSyncing: false +in_preview: null } "#view_mode" => "full" "#cache" => array:5 [ "tags" => array:2 [ 0 => "node_view" 1 => "node:230" ] "contexts" => array:5 [ 0 => "url.site" 1 => "languages:language_interface" 2 => "theme" 3 => "user.permissions" 4 => "user.roles:authenticated" ] "max-age" => -1 "keys" => array:4 [ 0 => "entity_view" 1 => "node" 2 => "230" 3 => "full" ] "bin" => "render" ] "#theme" => "node" "#weight" => 0 "#pre_render" => array:2 [ 0 => array:2 [ 0 => Drupal\node\NodeViewBuilder {#1315 #moduleHandler: Drupal\Core\Extension\ModuleHandler {#69 …11} #stringTranslation: Drupal\Core\StringTranslation\TranslationManager {#325 …3} #_serviceIds: [] #_entityStorages: [] #entityTypeId: "node" #entityType: Drupal\Core\Entity\ContentEntityType {#608 …41} #entityRepository: Drupal\Core\Entity\EntityRepository {#312 …3} #entityDisplayRepository: Drupal\Core\Entity\EntityDisplayRepository {#769 …7} #cacheBin: "render" #languageManager: Drupal\language\ConfigurableLanguageManager {#22 …16} #themeRegistry: Drupal\Core\Theme\Registry {#272 …14} #singleFieldDisplays: null } 1 => "build" ] 1 => array:2 [ 0 => Drupal\node\Controller\NodeViewController {#1307 #entityTypeManager: Drupal\Core\Entity\EntityTypeManager {#323 …22} #renderer: Drupal\Core\Render\Renderer {#244 …8} #currentUser: Drupal\Core\Session\AccountProxy {#183 …5} #entityRepository: Drupal\Core\Entity\EntityRepository {#312 …3} } 1 => "buildTitle" ] ] "#entity_type" => "node" "#attached" => array:3 [ "html_head_link" => [] "library" => array:1 [ 0 => "statistics/drupal.statistics" ] "drupalSettings" => array:1 [ "statistics" => array:2 [ "data" => array:1 [ …1] "url" => "/core/modules/statistics/statistics.php" ] ] ] "#cache_properties" => array:1 [ 0 => "#title" ] "#contextual_links" => array:1 [ "node" => array:2 [ "route_parameters" => array:1 [ "node" => "230" ] "metadata" => array:1 [ "changed" => 1778488119 ] ] ] "#attributes" => array:1 [ "data-history-node-id" => "230" ] "#title" => Drupal\Core\Render\Markup {#2262 #string: """ \n \n <!-- THEME DEBUG -->\n <!-- THEME HOOK: 'field' -->\n <!-- FILE NAME SUGGESTIONS:\n * field--node--title--blog-post.html.twig\n x field--node--title.html.twig\n * field--node--blog-post.html.twig\n * field--title.html.twig\n * field--string.html.twig\n * field.html.twig\n -->\n <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap5/templates/field/field--node--title.html.twig' -->\n <span class="field field--name-title field--type-string field--label-hidden">Memorándum Tecnología refuerza la atención digital de RTVE</span>\n \n <!-- END OUTPUT from 'themes/contrib/bootstrap5/templates/field/field--node--title.html.twig' -->\n \n """ } "links" => array:2 [ "#lazy_builder" => array:2 [ 0 => "Drupal\node\NodeViewBuilder::renderLinks" 1 => array:5 [ 0 => "230" 1 => "full" 2 => "es" 3 => false 4 => null ] ] "#weight" => 100 ] "body" => array:18 [ "#theme" => "field" "#title" => "Body" "#label_display" => "hidden" "#view_mode" => "full" "#language" => "es" "#field_name" => "body" "#field_type" => "text_with_summary" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\text\Plugin\Field\FieldType\TextFieldItemList {#1391} "#formatter" => "text_default" "#is_multiple" => false "#third_party_settings" => [] 0 => array:4 [ "#type" => "processed_text" "#text" => """ <img alt="RTVE" data-align="center" data-entity-type="file" data-entity-uuid="b2ef3ac2-7f4c-4894-8b90-9755e6475a0c" src="/sites/default/files/inline-images/RTVE_0.jpg" />\r\n <p> </p>\r\n \r\n <p><span><span><span>En Memorándum Tecnología hemos sido adjudicatarios del contrato para la prestación del <strong>servicio de atención al usuario de <a href="https://www.rtve.es/">RTVE</a></strong>, un proyecto orientado a garantizar una atención eficiente, ágil y de calidad a los usuarios de una de las principales plataformas digitales del ámbito audiovisual en España. Esta adjudicación supone un nuevo paso en nuestra consolidación como proveedor tecnológico especializado en servicios digitales y soporte a plataformas de gran alcance dentro del sector público.</span></span></span></p>\r\n \r\n <p><span><span><span>La creciente digitalización de los servicios de comunicación y contenidos hace imprescindible contar con sistemas de atención capaces de responder de forma rápida y eficaz a las necesidades de los usuarios. En este contexto, el proyecto permitirá reforzar la experiencia de uso y la gestión de incidencias relacionadas con RTVE, contribuyendo a mantener unos estándares elevados de calidad, accesibilidad y eficiencia operativa.</span></span></span></p>\r\n \r\n <h2><span><span><span><span><span>El objetivo del contrato es mejorar la atención y experiencia de usuario de RTVE</span></span></span></span></span></h2>\r\n \r\n <p><span><span><span>El objetivo principal de este contrato es garantizar un servicio de atención al usuario eficiente y adaptado al entorno digital actual, permitiendo gestionar consultas, incidencias y solicitudes relacionadas con el funcionamiento de la plataforma RTVE.</span></span></span></p>\r\n \r\n <p><span><span><span>A través de este servicio, <strong>Memorándum Tecnología</strong> contribuirá a optimizar la experiencia digital de los usuarios, facilitando una comunicación más ágil y mejorando los procesos de soporte y resolución de incidencias. Este enfoque resulta especialmente importante en plataformas digitales con un alto volumen de tráfico y usuarios concurrentes, donde la rapidez de respuesta y la calidad del servicio son elementos clave.</span></span></span></p>\r\n \r\n <p><span><span><span>Además, el proyecto permitirá reforzar la continuidad operativa de los servicios digitales asociados a RTVE, asegurando una atención alineada con las necesidades actuales de los entornos digitales y audiovisuales.</span></span></span></p>\r\n \r\n <h2><span><span><span><span><span>Soporte, gestión y atención digital al usuario</span></span></span></span></span></h2>\r\n \r\n <p><span><span><span>El alcance del contrato incluye diferentes tareas orientadas a garantizar el correcto funcionamiento del servicio de atención y soporte a usuarios de RTVE.</span></span></span></p>\r\n \r\n <h3><span><span><span><span><span>Gestión de consultas e incidencias</span></span></span></span></span></h3>\r\n \r\n <p><span><span><span>El servicio contempla la atención y resolución de incidencias relacionadas con el acceso, funcionamiento y uso de la plataforma digital, permitiendo ofrecer respuestas ágiles y eficaces a los usuarios.</span></span></span></p>\r\n \r\n <h3><span><span><span><span><span>Soporte y acompañamiento digital</span></span></span></span></span></h3>\r\n \r\n <p><span><span><span>El proyecto incluye labores de soporte orientadas a facilitar la navegación y utilización de los servicios digitales de RTVE, mejorando la experiencia general de usuario.</span></span></span></p>\r\n \r\n <h3><span><span><span><span><span>Optimización de procesos de atención</span></span></span></span></span></h3>\r\n \r\n <p><span><span><span>El contrato también contempla la mejora continua de los procesos de atención y gestión de solicitudes, permitiendo incrementar la eficiencia operativa y adaptar el servicio a nuevas necesidades digitales.</span></span></span></p>\r\n \r\n <h2><span><span><span><span><span>Tecnología y digitalización aplicadas a la atención al usuario</span></span></span></span></span></h2>\r\n \r\n <p><span><span><span>La evolución de las plataformas digitales exige soluciones cada vez más eficientes para gestionar la relación con los usuarios. En este contexto, la combinación de <strong>tecnología</strong>, automatización y herramientas de gestión resulta fundamental para ofrecer servicios de soporte ágiles y escalables.</span></span></span></p>\r\n \r\n <p><span><span><span>En <strong>Memorándum Tecnología</strong> contamos con experiencia en proyectos de <a href="https://memorandum.es/software-a-medida"><strong>transformación digital</strong></a>, soporte tecnológico y gestión de servicios digitales, desarrollando soluciones orientadas a mejorar la eficiencia operativa y la calidad de atención en entornos con gran volumen de usuarios.</span></span></span></p>\r\n \r\n <p><span><span><span>La incorporación de metodologías de mejora continua y procesos optimizados permitirá garantizar un servicio estable, eficiente y adaptado a las necesidades de una plataforma digital de referencia como RTVE.es.</span></span></span></p>\r\n \r\n <h2><span><span><span><span><span>Memorándum Tecnología como socio tecnológico en proyectos digitales del sector público</span></span></span></span></span></h2>\r\n \r\n <p><span><span><span>La adjudicación de este contrato refuerza nuestro posicionamiento como <strong>socio tecnológico</strong> en proyectos relacionados con la digitalización y modernización de servicios públicos digitales.</span></span></span></p>\r\n \r\n <p><span><span><span>La atención al usuario se ha convertido en un elemento estratégico dentro de cualquier entorno digital. Disponer de servicios eficientes, accesibles y adaptados a las necesidades reales de los usuarios resulta fundamental para garantizar una experiencia satisfactoria y mantener la calidad de los servicios online.</span></span></span></p>\r\n \r\n <p><span><span><span>Con este proyecto, <a href="https://memorandum.es/contacto"><strong>Memorándum Tecnología</strong></a> continúa consolidando su experiencia en iniciativas de soporte tecnológico, gestión de servicios digitales y transformación digital, aportando capacidad técnica, flexibilidad y conocimiento especializado en proyectos de alto impacto dentro del sector público.</span></span></span></p>\r\n """ "#format" => "basic_html" "#langcode" => "es" ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 101 ] "field_fecha" => array:18 [ "#theme" => "field" "#title" => "fecha" "#label_display" => "above" "#view_mode" => "full" "#language" => "es" "#field_name" => "field_fecha" "#field_type" => "datetime" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\datetime\Plugin\Field\FieldType\DateTimeFieldItemList {#1807} "#formatter" => "datetime_custom" "#is_multiple" => false "#third_party_settings" => [] 0 => array:2 [ "#markup" => "14-05-2026" "#cache" => array:1 [ "contexts" => array:1 [ …1] ] ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 102 ] "field_logo" => array:18 [ "#theme" => "field" "#title" => "Logo" "#label_display" => "above" "#view_mode" => "full" "#language" => "es" "#field_name" => "field_logo" "#field_type" => "image" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\file\Plugin\Field\FieldType\FileFieldItemList {#1833} "#formatter" => "image" "#is_multiple" => false "#third_party_settings" => [] 0 => array:6 [ "#theme" => "image_formatter" "#item" => Drupal\image\Plugin\Field\FieldType\ImageItem {#1903} "#item_attributes" => array:1 [ "loading" => "lazy" ] "#image_style" => "" "#url" => null "#cache" => array:3 [ "tags" => array:1 [ …1] "contexts" => [] "max-age" => -1 ] ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 103 ] "field_meta_tags" => array:2 [ "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 104 ] "field_blog_categories" => array:2 [ "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 106 ] "field_blog_tags" => array:2 [ "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 107 ] "field_page_title_image" => array:2 [ "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 108 ] "field_visitas" => array:18 [ "#theme" => "field" "#title" => "Visitas" "#label_display" => "above" "#view_mode" => "full" "#language" => "es" "#field_name" => "field_visitas" "#field_type" => "integer" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\Core\Field\FieldItemList {#2158} "#formatter" => "number_integer" "#is_multiple" => false "#third_party_settings" => [] 0 => array:1 [ "#markup" => "0" ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 109 ] "field_destacado" => array:18 [ "#theme" => "field" "#title" => "Destacado" "#label_display" => "above" "#view_mode" => "full" "#language" => "es" "#field_name" => "field_destacado" "#field_type" => "boolean" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\Core\Field\FieldItemList {#1800} "#formatter" => "boolean" "#is_multiple" => false "#third_party_settings" => [] 0 => array:1 [ "#markup" => "Off" ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 110 ] "field_fecha_salida" => array:18 [ "#theme" => "field" "#title" => "Fecha salida" "#label_display" => "above" "#view_mode" => "full" "#language" => "es" "#field_name" => "field_fecha_salida" "#field_type" => "datetime" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\datetime\Plugin\Field\FieldType\DateTimeFieldItemList {#1820} "#formatter" => "datetime_default" "#is_multiple" => false "#third_party_settings" => [] 0 => array:4 [ "#theme" => "time" "#text" => "Jue, 14/05/2026 - 10:25" "#attributes" => array:1 [ "datetime" => "2026-05-14T08:25:19Z" ] "#cache" => array:1 [ "contexts" => array:1 [ …1] ] ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 111 ] "#sorted" => true "#children" => "" "#render_children" => true ] "theme_hook_original" => "node" "attributes" => Drupal\Core\Template\Attribute {#2681 #storage: array:3 [ "data-history-node-id" => Drupal\Core\Template\AttributeString {#2536 #value: "230" #name: "data-history-node-id" } "about" => Drupal\Core\Template\AttributeString {#2748 #value: "/Atenci%C3%B3ndigitaldeRTVE" #name: "about" } "typeof" => Drupal\Core\Template\AttributeString {#2749 #value: null #name: "typeof" } ] } "title_attributes" => Drupal\Core\Template\Attribute {#2746 #storage: [] } "content_attributes" => Drupal\Core\Template\Attribute {#2747 #storage: [] } "title_prefix" => [] "title_suffix" => [] "db_is_active" => true "is_admin" => false "logged_in" => false "user" => Drupal\Core\Session\AccountProxy {#2251 #account: Drupal\Core\Session\AnonymousUserSession {#210 #uid: 0 #roles: array:1 [ 0 => "anonymous" ] #access: null +name: "" #preferred_langcode: null #preferred_admin_langcode: null #mail: null #timezone: null } #id: 0 #eventDispatcher: Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher {#65 …3} #_serviceIds: [] #_entityStorages: [] } "directory" => "themes/custom/memorandum" "view_mode" => "full" "teaser" => false "node" => Drupal\node\Entity\Node {#1302} "date" => Drupal\Core\Render\Markup {#2253 #string: """ \n \n <!-- THEME DEBUG -->\n <!-- THEME HOOK: 'field' -->\n <!-- FILE NAME SUGGESTIONS:\n * field--node--created--blog-post.html.twig\n x field--node--created.html.twig\n * field--node--blog-post.html.twig\n * field--created.html.twig\n * field--created.html.twig\n * field.html.twig\n -->\n <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap5/templates/field/field--node--created.html.twig' -->\n <span class="field field--name-created field--type-created field--label-hidden">\n \n <!-- THEME DEBUG -->\n <!-- THEME HOOK: 'time' -->\n <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap5/templates/field/time.html.twig' -->\n <time datetime="2026-05-11T10:25:19+02:00" title="Lunes, Mayo 11, 2026 - 10:25" class="datetime">Lun, 11/05/2026 - 10:25</time>\n \n <!-- END OUTPUT from 'themes/contrib/bootstrap5/templates/field/time.html.twig' -->\n \n </span>\n \n <!-- END OUTPUT from 'themes/contrib/bootstrap5/templates/field/field--node--created.html.twig' -->\n \n """ } "author_name" => Drupal\Core\Render\Markup {#2321 #string: """ \n \n <!-- THEME DEBUG -->\n <!-- THEME HOOK: 'field' -->\n <!-- FILE NAME SUGGESTIONS:\n * field--node--uid--blog-post.html.twig\n x field--node--uid.html.twig\n * field--node--blog-post.html.twig\n * field--uid.html.twig\n * field--entity-reference.html.twig\n * field.html.twig\n -->\n <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap5/templates/field/field--node--uid.html.twig' -->\n <span class="field field--name-uid field--type-entity-reference field--label-hidden">\n \n <!-- THEME DEBUG -->\n <!-- THEME HOOK: 'username' -->\n <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap5/templates/user/username.html.twig' -->\n <span lang="" about="/user/1" typeof="schema:Person" property="schema:name" datatype="">javiescolano</span>\n <!-- END OUTPUT from 'themes/contrib/bootstrap5/templates/user/username.html.twig' -->\n \n </span>\n \n <!-- END OUTPUT from 'themes/contrib/bootstrap5/templates/field/field--node--uid.html.twig' -->\n \n """ } "label" => array:23 [ "#theme" => "field" "#title" => "Title" "#label_display" => "hidden" "#view_mode" => "full" "#language" => "es" "#field_name" => "title" "#field_type" => "string" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\Core\Field\FieldItemList {#2178} "#formatter" => "string" "#is_multiple" => false "#third_party_settings" => [] 0 => array:3 [ "#type" => "inline_template" "#template" => "{{ value|nl2br }}" "#context" => array:1 [ "value" => "Memorándum Tecnología refuerza la atención digital de RTVE" ] ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => -5 "#is_page_title" => true "#attached" => [] "#children" => Drupal\Core\Render\Markup {#2361 #string: """ \n \n <!-- THEME DEBUG -->\n <!-- THEME HOOK: 'field' -->\n <!-- FILE NAME SUGGESTIONS:\n * field--node--title--blog-post.html.twig\n x field--node--title.html.twig\n * field--node--blog-post.html.twig\n * field--title.html.twig\n * field--string.html.twig\n * field.html.twig\n -->\n <!-- BEGIN OUTPUT from 'themes/contrib/bootstrap5/templates/field/field--node--title.html.twig' -->\n <span class="field field--name-title field--type-string field--label-hidden">Memorándum Tecnología refuerza la atención digital de RTVE</span>\n \n <!-- END OUTPUT from 'themes/contrib/bootstrap5/templates/field/field--node--title.html.twig' -->\n \n """ } "#markup" => Drupal\Core\Render\Markup {#2262} "#printed" => true ] "url" => "/Atenci%C3%B3ndigitaldeRTVE" "page" => true "content" => array:11 [ "links" => array:2 [ "#lazy_builder" => array:2 [ 0 => "Drupal\node\NodeViewBuilder::renderLinks" 1 => array:5 [ …5] ] "#weight" => 100 ] "body" => array:18 [ "#theme" => "field" "#title" => "Body" "#label_display" => "hidden" "#view_mode" => "full" "#language" => "es" "#field_name" => "body" "#field_type" => "text_with_summary" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\text\Plugin\Field\FieldType\TextFieldItemList {#1391} "#formatter" => "text_default" "#is_multiple" => false "#third_party_settings" => [] 0 => array:4 [ "#type" => "processed_text" "#text" => """ <img alt="RTVE" data-align="center" data-entity-type="file" data-entity-uuid="b2ef3ac2-7f4c-4894-8b90-9755e6475a0c" src="/sites/default/files/inline-images/RTVE_0.jpg" />\r\n <p> </p>\r\n \r\n <p><span><span><span>En Memorándum Tecnología hemos sido adjudicatarios del contrato para la prestación del <strong>servicio de atención al usuario de <a href="https://www.rtve.es/">RTVE</a></strong>, un proyecto orientado a garantizar una atención eficiente, ágil y de calidad a los usuarios de una de las principales plataformas digitales del ámbito audiovisual en España. Esta adjudicación supone un nuevo paso en nuestra consolidación como proveedor tecnológico especializado en servicios digitales y soporte a plataformas de gran alcance dentro del sector público.</span></span></span></p>\r\n \r\n <p><span><span><span>La creciente digitalización de los servicios de comunicación y contenidos hace imprescindible contar con sistemas de atención capaces de responder de forma rápida y eficaz a las necesidades de los usuarios. En este contexto, el proyecto permitirá reforzar la experiencia de uso y la gestión de incidencias relacionadas con RTVE, contribuyendo a mantener unos estándares elevados de calidad, accesibilidad y eficiencia operativa.</span></span></span></p>\r\n \r\n <h2><span><span><span><span><span>El objetivo del contrato es mejorar la atención y experiencia de usuario de RTVE</span></span></span></span></span></h2>\r\n \r\n <p><span><span><span>El objetivo principal de este contrato es garantizar un servicio de atención al usuario eficiente y adaptado al entorno digital actual, permitiendo gestionar consultas, incidencias y solicitudes relacionadas con el funcionamiento de la plataforma RTVE.</span></span></span></p>\r\n \r\n <p><span><span><span>A través de este servicio, <strong>Memorándum Tecnología</strong> contribuirá a optimizar la experiencia digital de los usuarios, facilitando una comunicación más ágil y mejorando los procesos de soporte y resolución de incidencias. Este enfoque resulta especialmente importante en plataformas digitales con un alto volumen de tráfico y usuarios concurrentes, donde la rapidez de respuesta y la calidad del servicio son elementos clave.</span></span></span></p>\r\n \r\n <p><span><span><span>Además, el proyecto permitirá reforzar la continuidad operativa de los servicios digitales asociados a RTVE, asegurando una atención alineada con las necesidades actuales de los entornos digitales y audiovisuales.</span></span></span></p>\r\n \r\n <h2><span><span><span><span><span>Soporte, gestión y atención digital al usuario</span></span></span></span></span></h2>\r\n \r\n <p><span><span><span>El alcance del contrato incluye diferentes tareas orientadas a garantizar el correcto funcionamiento del servicio de atención y soporte a usuarios de RTVE.</span></span></span></p>\r\n \r\n <h3><span><span><span><span><span>Gestión de consultas e incidencias</span></span></span></span></span></h3>\r\n \r\n <p><span><span><span>El servicio contempla la atención y resolución de incidencias relacionadas con el acceso, funcionamiento y uso de la plataforma digital, permitiendo ofrecer respuestas ágiles y eficaces a los usuarios.</span></span></span></p>\r\n \r\n <h3><span><span><span><span><span>Soporte y acompañamiento digital</span></span></span></span></span></h3>\r\n \r\n <p><span><span><span>El proyecto incluye labores de soporte orientadas a facilitar la navegación y utilización de los servicios digitales de RTVE, mejorando la experiencia general de usuario.</span></span></span></p>\r\n \r\n <h3><span><span><span><span><span>Optimización de procesos de atención</span></span></span></span></span></h3>\r\n \r\n <p><span><span><span>El contrato también contempla la mejora continua de los procesos de atención y gestión de solicitudes, permitiendo incrementar la eficiencia operativa y adaptar el servicio a nuevas necesidades digitales.</span></span></span></p>\r\n \r\n <h2><span><span><span><span><span>Tecnología y digitalización aplicadas a la atención al usuario</span></span></span></span></span></h2>\r\n \r\n <p><span><span><span>La evolución de las plataformas digitales exige soluciones cada vez más eficientes para gestionar la relación con los usuarios. En este contexto, la combinación de <strong>tecnología</strong>, automatización y herramientas de gestión resulta fundamental para ofrecer servicios de soporte ágiles y escalables.</span></span></span></p>\r\n \r\n <p><span><span><span>En <strong>Memorándum Tecnología</strong> contamos con experiencia en proyectos de <a href="https://memorandum.es/software-a-medida"><strong>transformación digital</strong></a>, soporte tecnológico y gestión de servicios digitales, desarrollando soluciones orientadas a mejorar la eficiencia operativa y la calidad de atención en entornos con gran volumen de usuarios.</span></span></span></p>\r\n \r\n <p><span><span><span>La incorporación de metodologías de mejora continua y procesos optimizados permitirá garantizar un servicio estable, eficiente y adaptado a las necesidades de una plataforma digital de referencia como RTVE.es.</span></span></span></p>\r\n \r\n <h2><span><span><span><span><span>Memorándum Tecnología como socio tecnológico en proyectos digitales del sector público</span></span></span></span></span></h2>\r\n \r\n <p><span><span><span>La adjudicación de este contrato refuerza nuestro posicionamiento como <strong>socio tecnológico</strong> en proyectos relacionados con la digitalización y modernización de servicios públicos digitales.</span></span></span></p>\r\n \r\n <p><span><span><span>La atención al usuario se ha convertido en un elemento estratégico dentro de cualquier entorno digital. Disponer de servicios eficientes, accesibles y adaptados a las necesidades reales de los usuarios resulta fundamental para garantizar una experiencia satisfactoria y mantener la calidad de los servicios online.</span></span></span></p>\r\n \r\n <p><span><span><span>Con este proyecto, <a href="https://memorandum.es/contacto"><strong>Memorándum Tecnología</strong></a> continúa consolidando su experiencia en iniciativas de soporte tecnológico, gestión de servicios digitales y transformación digital, aportando capacidad técnica, flexibilidad y conocimiento especializado en proyectos de alto impacto dentro del sector público.</span></span></span></p>\r\n """ "#format" => "basic_html" "#langcode" => "es" ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 101 ] "field_fecha" => array:18 [ "#theme" => "field" "#title" => "fecha" "#label_display" => "above" "#view_mode" => "full" "#language" => "es" "#field_name" => "field_fecha" "#field_type" => "datetime" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\datetime\Plugin\Field\FieldType\DateTimeFieldItemList {#1807} "#formatter" => "datetime_custom" "#is_multiple" => false "#third_party_settings" => [] 0 => array:2 [ "#markup" => "14-05-2026" "#cache" => array:1 [ …1] ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 102 ] "field_logo" => array:18 [ "#theme" => "field" "#title" => "Logo" "#label_display" => "above" "#view_mode" => "full" "#language" => "es" "#field_name" => "field_logo" "#field_type" => "image" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\file\Plugin\Field\FieldType\FileFieldItemList {#1833} "#formatter" => "image" "#is_multiple" => false "#third_party_settings" => [] 0 => array:6 [ "#theme" => "image_formatter" "#item" => Drupal\image\Plugin\Field\FieldType\ImageItem {#1903} "#item_attributes" => array:1 [ …1] "#image_style" => "" "#url" => null "#cache" => array:3 [ …3] ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 103 ] "field_meta_tags" => array:2 [ "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 104 ] "field_blog_categories" => array:2 [ "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 106 ] "field_blog_tags" => array:2 [ "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 107 ] "field_page_title_image" => array:2 [ "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 108 ] "field_visitas" => array:18 [ "#theme" => "field" "#title" => "Visitas" "#label_display" => "above" "#view_mode" => "full" "#language" => "es" "#field_name" => "field_visitas" "#field_type" => "integer" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\Core\Field\FieldItemList {#2158} "#formatter" => "number_integer" "#is_multiple" => false "#third_party_settings" => [] 0 => array:1 [ "#markup" => "0" ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 109 ] "field_destacado" => array:18 [ "#theme" => "field" "#title" => "Destacado" "#label_display" => "above" "#view_mode" => "full" "#language" => "es" "#field_name" => "field_destacado" "#field_type" => "boolean" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\Core\Field\FieldItemList {#1800} "#formatter" => "boolean" "#is_multiple" => false "#third_party_settings" => [] 0 => array:1 [ "#markup" => "Off" ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 110 ] "field_fecha_salida" => array:18 [ "#theme" => "field" "#title" => "Fecha salida" "#label_display" => "above" "#view_mode" => "full" "#language" => "es" "#field_name" => "field_fecha_salida" "#field_type" => "datetime" "#field_translatable" => false "#entity_type" => "node" "#bundle" => "blog_post" "#object" => Drupal\node\Entity\Node {#1302} "#items" => Drupal\datetime\Plugin\Field\FieldType\DateTimeFieldItemList {#1820} "#formatter" => "datetime_default" "#is_multiple" => false "#third_party_settings" => [] 0 => array:4 [ "#theme" => "time" "#text" => "Jue, 14/05/2026 - 10:25" "#attributes" => array:1 [ …1] "#cache" => array:1 [ …1] ] "#cache" => array:3 [ "contexts" => [] "tags" => [] "max-age" => -1 ] "#weight" => 111 ] ] "author_attributes" => Drupal\Core\Template\Attribute {#2751 #storage: [] } "display_submitted" => true "author_picture" => array:6 [ "#user" => Drupal\user\Entity\User {#2326 #entityTypeId: "user" #enforceIsNew: null #typedData: Drupal\Core\Entity\Plugin\DataType\EntityAdapter {#2327 #definition: Drupal\Core\Entity\TypedData\EntityDataDefinition {#2320 …3} #name: null #parent: null #_serviceIds: [] #_entityStorages: [] #stringTranslation: null #typedDataManager: null #entity: Drupal\user\Entity\User {#2326} } #cacheContexts: [] #cacheTags: [] #cacheMaxAge: -1 #_serviceIds: [] #_entityStorages: [] #values: array:17 [ "uid" => array:1 [ …1] "uuid" => array:1 [ …1] "langcode" => array:1 [ …1] "preferred_langcode" => array:1 [ …1] "preferred_admin_langcode" => array:1 [ …1] "name" => array:1 [ …1] "pass" => array:1 [ …1] "mail" => array:1 [ …1] "timezone" => array:1 [ …1] "status" => array:1 [ …1] "created" => array:1 [ …1] "changed" => array:1 [ …1] "access" => array:1 [ …1] "login" => array:1 [ …1] "init" => array:1 [ …1] "default_langcode" => array:1 [ …1] "_referringItem" => Drupal\Core\Field\Plugin\Field\FieldType\EntityReferenceItem {#2176 …9} ] #fields: array:1 [ "name" => array:1 [ …1] ] #fieldDefinitions: array:19 [ "uid" => Drupal\Core\Field\BaseFieldDefinition {#1102 …7} "uuid" => Drupal\Core\Field\BaseFieldDefinition {#1106 …7} "langcode" => Drupal\Core\Field\BaseFieldDefinition {#1110 …7} "preferred_langcode" => Drupal\Core\Field\BaseFieldDefinition {#1114 …7} "preferred_admin_langcode" => Drupal\Core\Field\BaseFieldDefinition {#1118 …7} "name" => Drupal\Core\Field\BaseFieldDefinition {#1122 …7} "pass" => Drupal\Core\Field\BaseFieldDefinition {#1126 …7} "mail" => Drupal\Core\Field\BaseFieldDefinition {#1130 …7} "timezone" => Drupal\Core\Field\BaseFieldDefinition {#1134 …7} "status" => Drupal\Core\Field\BaseFieldDefinition {#1138 …7} "created" => Drupal\Core\Field\BaseFieldDefinition {#1144 …7} "changed" => Drupal\Core\Field\Entity\BaseFieldOverride {#1178 …36} "access" => Drupal\Core\Field\BaseFieldDefinition {#1152 …7} "login" => Drupal\Core\Field\BaseFieldDefinition {#1156 …7} "init" => Drupal\Core\Field\BaseFieldDefinition {#1160 …7} "roles" => Drupal\Core\Field\BaseFieldDefinition {#1164 …7} "default_langcode" => Drupal\Core\Field\BaseFieldDefinition {#1168 …7} "metatag" => Drupal\Core\Field\Entity\BaseFieldOverride {#1179 …36} "user_picture" => Drupal\field\Entity\FieldConfig {#1180 …36} ] #languages: array:4 [ "es" => Drupal\Core\Language\Language {#265} "und" => Drupal\Core\Language\Language {#484} "zxx" => Drupal\Core\Language\Language {#1182} "en" => Drupal\Core\Language\Language {#2330 …5} ] #langcodeKey: "langcode" #defaultLangcodeKey: "default_langcode" #activeLangcode: "x-default" #enforceDefaultTranslation: null #defaultLangcode: "en" #translations: array:1 [ "x-default" => array:2 [ …2] ] #translationInitialize: false #newRevision: false #isDefaultRevision: true #entityKeys: array:4 [ "bundle" => "user" "id" => "1" "uuid" => "9692fa1d-28a4-44ef-972f-d5c99d3f0051" "revision" => null ] #translatableEntityKeys: array:2 [ "langcode" => array:1 [ …1] "default_langcode" => array:1 [ …1] ] #validated: false #validationRequired: false #loadedRevisionId: null #revisionTranslationAffectedKey: "revision_translation_affected" #enforceRevisionTranslationAffected: [] #isSyncing: false } "#view_mode" => "compact" "#cache" => array:5 [ "tags" => array:2 [ 0 => "user_view" 1 => "user:1" ] "contexts" => [] "max-age" => -1 "keys" => array:4 [ 0 => "entity_view" 1 => "user" 2 => "1" 3 => "compact" ] "bin" => "render" ] "#theme" => "user" "#weight" => 0 "#pre_render" => array:1 [ 0 => array:2 [ 0 => Drupal\Core\Entity\EntityViewBuilder {#2727 …12} 1 => "build" ] ] ] "#cache" => array:1 [ "contexts" => array:1 [ 0 => "user.permissions" ] ] "language" => "es" "languages" => array:1 [ "es" => Drupal\Core\Language\Language {#1309 #name: "Español" #id: "es" #direction: "ltr" #weight: 1 #locked: false } ] "base_path" => "https://memorandum.es" "theme_hook_suggestions" => array:5 [ 0 => "node__full" 1 => "node__blog_post" 2 => "node__blog_post__full" 3 => "node__230" 4 => "node__230__full" ] "theme_hook_suggestion" => "node" "build" => array:3 [ "#type" => "processed_text" "#text" => """ <img alt="RTVE" data-align="center" data-entity-type="file" data-entity-uuid="b2ef3ac2-7f4c-4894-8b90-9755e6475a0c" src="/sites/default/files/inline-images/RTVE_0.jpg" />\r\n <p> </p>\r\n \r\n <p><span><span><span>En Memorándum Tecnología hemos sido adjudicatarios del contrato para la prestación del <strong>servicio de atención al usuario de <a href="https://www.rtve.es/">RTVE</a></strong>, un proyecto orientado a garantizar una atención eficiente, ágil y de calidad a los usuarios de una de las principales plataformas digitales del ámbito audiovisual en España. Esta adjudicación supone un nuevo paso en nuestra consolidación como proveedor tecnológico especializado en servicios digitales y soporte a plataformas de gran alcance dentro del sector público.</span></span></span></p>\r\n \r\n <p><span><span><span>La creciente digitalización de los servicios de comunicación y contenidos hace imprescindible contar con sistemas de atención capaces de responder de forma rápida y eficaz a las necesidades de los usuarios. En este contexto, el proyecto permitirá reforzar la experiencia de uso y la gestión de incidencias relacionadas con RTVE, contribuyendo a mantener unos estándares elevados de calidad, accesibilidad y eficiencia operativa.</span></span></span></p>\r\n \r\n <h2><span><span><span><span><span>El objetivo del contrato es mejorar la atención y experiencia de usuario de RTVE</span></span></span></span></span></h2>\r\n \r\n <p><span><span><span>El objetivo principal de este contrato es garantizar un servicio de atención al usuario eficiente y adaptado al entorno digital actual, permitiendo gestionar consultas, incidencias y solicitudes relacionadas con el funcionamiento de la plataforma RTVE.</span></span></span></p>\r\n \r\n <p><span><span><span>A través de este servicio, <strong>Memorándum Tecnología</strong> contribuirá a optimizar la experiencia digital de los usuarios, facilitando una comunicación más ágil y mejorando los procesos de soporte y resolución de incidencias. Este enfoque resulta especialmente importante en plataformas digitales con un alto volumen de tráfico y usuarios concurrentes, donde la rapidez de respuesta y la calidad del servicio son elementos clave.</span></span></span></p>\r\n \r\n <p><span><span><span>Además, el proyecto permitirá reforzar la continuidad operativa de los servicios digitales asociados a RTVE, asegurando una atención alineada con las necesidades actuales de los entornos digitales y audiovisuales.</span></span></span></p>\r\n \r\n <h2><span><span><span><span><span>Soporte, gestión y atención digital al usuario</span></span></span></span></span></h2>\r\n \r\n <p><span><span><span>El alcance del contrato incluye diferentes tareas orientadas a garantizar el correcto funcionamiento del servicio de atención y soporte a usuarios de RTVE.</span></span></span></p>\r\n \r\n <h3><span><span><span><span><span>Gestión de consultas e incidencias</span></span></span></span></span></h3>\r\n \r\n <p><span><span><span>El servicio contempla la atención y resolución de incidencias relacionadas con el acceso, funcionamiento y uso de la plataforma digital, permitiendo ofrecer respuestas ágiles y eficaces a los usuarios.</span></span></span></p>\r\n \r\n <h3><span><span><span><span><span>Soporte y acompañamiento digital</span></span></span></span></span></h3>\r\n \r\n <p><span><span><span>El proyecto incluye labores de soporte orientadas a facilitar la navegación y utilización de los servicios digitales de RTVE, mejorando la experiencia general de usuario.</span></span></span></p>\r\n \r\n <h3><span><span><span><span><span>Optimización de procesos de atención</span></span></span></span></span></h3>\r\n \r\n <p><span><span><span>El contrato también contempla la mejora continua de los procesos de atención y gestión de solicitudes, permitiendo incrementar la eficiencia operativa y adaptar el servicio a nuevas necesidades digitales.</span></span></span></p>\r\n \r\n <h2><span><span><span><span><span>Tecnología y digitalización aplicadas a la atención al usuario</span></span></span></span></span></h2>\r\n \r\n <p><span><span><span>La evolución de las plataformas digitales exige soluciones cada vez más eficientes para gestionar la relación con los usuarios. En este contexto, la combinación de <strong>tecnología</strong>, automatización y herramientas de gestión resulta fundamental para ofrecer servicios de soporte ágiles y escalables.</span></span></span></p>\r\n \r\n <p><span><span><span>En <strong>Memorándum Tecnología</strong> contamos con experiencia en proyectos de <a href="https://memorandum.es/software-a-medida"><strong>transformación digital</strong></a>, soporte tecnológico y gestión de servicios digitales, desarrollando soluciones orientadas a mejorar la eficiencia operativa y la calidad de atención en entornos con gran volumen de usuarios.</span></span></span></p>\r\n \r\n <p><span><span><span>La incorporación de metodologías de mejora continua y procesos optimizados permitirá garantizar un servicio estable, eficiente y adaptado a las necesidades de una plataforma digital de referencia como RTVE.es.</span></span></span></p>\r\n \r\n <h2><span><span><span><span><span>Memorándum Tecnología como socio tecnológico en proyectos digitales del sector público</span></span></span></span></span></h2>\r\n \r\n <p><span><span><span>La adjudicación de este contrato refuerza nuestro posicionamiento como <strong>socio tecnológico</strong> en proyectos relacionados con la digitalización y modernización de servicios públicos digitales.</span></span></span></p>\r\n \r\n <p><span><span><span>La atención al usuario se ha convertido en un elemento estratégico dentro de cualquier entorno digital. Disponer de servicios eficientes, accesibles y adaptados a las necesidades reales de los usuarios resulta fundamental para garantizar una experiencia satisfactoria y mantener la calidad de los servicios online.</span></span></span></p>\r\n \r\n <p><span><span><span>Con este proyecto, <a href="https://memorandum.es/contacto"><strong>Memorándum Tecnología</strong></a> continúa consolidando su experiencia en iniciativas de soporte tecnológico, gestión de servicios digitales y transformación digital, aportando capacidad técnica, flexibilidad y conocimiento especializado en proyectos de alto impacto dentro del sector público.</span></span></span></p>\r\n """ "#format" => "full_html" ] ]
(+34)
876 01 99 22
(+34) 623 96 10 18
info@memorandum.net
News
